Shipping Policy – Novomins

Dispatch & Processing Times

At Novomins, our fulfilment team processes orders daily, with Royal Mail collections taking place six days a week (Monday to Saturday).

• Order Cut-Off Time: Orders placed before 12 noon will be prioritised for same-day dispatch, subject to availability.
• Standard Delivery: Delivery typically takes 2–3 business days from the date of dispatch.
• Next Day Delivery: Available Monday to Friday for orders placed before 12 noon. Orders placed after this time or on weekends will be dispatched on the next working day.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). Please note that tracking information may take up to 24 business hours to become active.

Delivery Notes & Exceptions

While we endeavour to meet our dispatch and delivery targets, please be aware that occasional delays may occur due to circumstances beyond our control, including (but not limited to):

• Weekends and UK bank holidays
• Adverse weather conditions
• Royal Mail delays or strikes
• High seasonal demand

Deliveries to Northern Ireland, the Scottish Highlands, and Channel Islands may require additional time.

High Volume Orders & Delays

During busy periods, such as promotional events or holidays, dispatch may be subject to a short delay. In the event of a significant delay, a member of our customer support team will contact you via email or phone.

Customs, Taxes & Import Duties

Novomins is not liable for any customs duties, taxes, or import fees incurred once the order has left the UK. All such charges are the sole responsibility of the customer.

Returns on Sealed Items

For health and safety reasons, we do not accept returns on items that have been opened or where the tamper-evident seal has been broken or removed.

Please note: Sale items are non-refundable. All returns must include within your package a copy of your order number, and name.

If your order has not arrived within the estimated timeframe, please check the tracking information provided in your dispatch confirmation. If the item is confirmed as undelivered, we will arrange a replacement.